In a recent announcement, Dubai Islamic Bank (DIB) revealed that it will defer loan installments for July for customers affected by a technical glitch that caused salary delays in June. This decision ensures that impacted customers will not have to pay two installments in a single month, easing financial stress during this period.
Dubai Bank on the Technical Glitch
The issue arose when DIB was upgrading its platform to a more secure and reliable cloud technology system. Unfortunately, during this transition, a system error prevented some employees from withdrawing their salaries on time. The bank, in a previous statement, acknowledged the problem and assured customers that corrective measures were being taken.
Customer Support Initiatives
To further support affected customers, DIB confirmed that it will defer July’s loan installments at no extra cost. Importantly, this deferment will not harm the credit ratings of the customers involved. The bank emphasizes its commitment to maintaining customers’ financial stability, ensuring that no one will need to make double payments in a single month.
“This initiative comes as part of the bank’s efforts to support the financial stability of customers. This would make sure they would not have to bear the burden of having to pay two installments in one month,” the bank stated.
Additional Compensation
Recognizing the inconvenience caused by the glitch, DIB had earlier announced that it would waive any late payment fees or other charges associated with the system errors. Additionally, the bank will compensate affected customers with Walaa rewards, which are part of the loyalty program and can redeem against a variety of offers.
Looking Forward
DIB has committed to informing all affected customers about this initiative to ensure they are aware of the support available. The bank proactively addresses any immediate challenges customers face and provides them with the opportunity to manage their cash flows more efficiently and conveniently.
As the bank continues to work towards resolving any remaining issues, it remains focused on maintaining customer trust and providing reliable financial services.
