Dubai Airports, which operates both Dubai International (DXB) and Al Maktoum International Airport (DWC), has unveiled outcomes from its Material Requirement Planning (MRP) tool, driven by artificial intelligence and machine learning, revolutionising logistical operations.
This pioneering approach has elevated service standards, simplified stock management, and increased operational efficiency throughout the organisation, resulting in an enhanced experience for airport visitors.
In the last year, the MRP tool aided the inventory team in forecasting future consumption of spare parts. This foresight enables prompt execution of engineering work orders, leading to quicker maintenance responses and fewer disruptions for airport users.
The MRP tool has heightened forecast accuracy by 30%, facilitating precise inventory planning and trimming excess stock by 12%. This optimisation improves capital utilisation and ensures resources are available as required.
Emmanuel Augustin, VP of Supply Management at Dubai Airports, remarked, “We utilised AI and real-time data to streamline inventory management, enhance efficiency, and elevate service quality for our primary clients — our internal departments and the millions of travellers passing through the airport.”
Enhanced forecasting has boosted service levels by 24%, accelerating response times for facility maintenance and enhancing overall customer experience. A reduction of 82% in ageing work orders ensures prompt handling of maintenance tasks, minimising downtime and upholding high operational standards at the airport.
Automating the inventory ordering process has increased efficiency by 400%, seamlessly integrating purchase requisition creation and significantly reducing manual workloads.
The MRP tool has ensured compliance with new regulations, underscoring the airport’s commitment to operational excellence and regulatory adherence.