During a recent virtual meeting, 22 representatives from the Dubai Electricity and Water Authority (Dewa) and the Knowledge and Human Development Authority in Dubai joined Dubai Chamber of Commerce, one of the three chambers operating under Dubai Chambers, to share their best practises for digital transformation (KHDA).
During the meeting, attendees discussed collaboration opportunities and various e-services designed to enhance customer happiness, which remains a key focus area for Dubai Chamber of Commerce as the Chamber continues to strive for excellence following its top ranking on the Dubai Government Customer Happiness Index 2021.
Saif Ali Hattawi, executive-director of Digital and Commercial Services, at the Dubai Chamber of Commerce, elaborated on the Chamber’s digital transformation strategy, as well as new plans and initiatives designed to further enhance customer happiness. He spoke about the Chamber’s ongoing efforts to continuously innovate and expand its range of digital services with the aim of enhancing the customer experience and meeting the changing needs of business in Dubai.
The Chamber processed 435,000 e-transactions between January and July 2022, Hattawi revealed, marking a 10.4 per cent year-over-year increase. He noted that other government entities and chambers of commerce regularly visit Dubai Chambers’ headquarters and customer happiness centre to learn about its smart systems and processes, which are seen as a benchmark for business e-services in Dubai.
The Dubai Chamber of Commerce offers more than 50 innovative services that address all of the needs and demands of the business community, including credit reports, ATA Carnets, and certificates of origin.
