The FTA recently introduced a new feature to the EmaraTax platform that allows tax system registrants to use their UAE PASS digital identity for all procedures and services. The FTA collaborated with relevant authorities to ensure the highest standards of security, confidentiality, and accuracy of information and procedures.
The primary goal of the new feature is to improve user experience, speed up processes, and meet the aspirations of customers. Moreover, the introduction of the new feature is part of the UAE’s wider digital transformation initiative. Abdulla Al Bastaki, Executive Director of the Information Technology Sector at the FTA, has urged all FTA customers to activate their UAE PASS accounts and utilize the new feature to access the Authority’s services easily and quickly from their devices and smartphones without the need to create new login details.
Al Bastaki explained that launching the single sign-on feature using UAE PASS forms part of the continuous development and upgrading of government services, using the UAE’s advanced digital infrastructure, which is among the most developed not only in the region but also internationally. “All of this was made possible by the forward-looking vision of our wise leadership, which aims to forecast the future with strategies and initiatives designed to enhance the efficiency of government systems, improve quality of life for individuals, establish a sustainable environment, and promote happiness and wellbeing in the community,” he said. “The agreement also aims to offer an added value for users, allowing them to save time, cost, and effort, while offering them faster processing time for services and increased flexibility of data communication.”
On the other hand, The FTA has initiated a ‘Customer Council’ program to enhance the quality of government services by engaging customers in the process of designing innovative experiences around their own ideas and suggestions. As part of this initiative, the FTA convened a Customer Council meeting at Majlis Umm Suqiem in Dubai to discuss ways to bolster tax culture and meet customers’ expectations.
The session brought together representatives from various business sectors and stakeholders from the tax sector. During the meeting, FTA experts provided an overview of the UAE tax system and its advanced procedures that encourage voluntary compliance among businesses with easy and quick processes that are in accordance with best practices.
During the Customer Council organized by the FTA, various issues related to the tax system, procedures, and legislation were discussed. These included procedures for submitting requests for reconsideration, requests to pay administrative penalties in installments or be exempt from them, procedures and required documents for registration and deregistration, procedures for submitting voluntary declaration requests, and documents required to submit refund requests. The council also discussed the services provided by the Authority and its future directions. It was emphasized that all requirements must be adhered to and that the Authority-approved forms should be used.
Furthermore, the FTA discussed typical mistakes that people make during registration, tax return submission, and payment of taxes, and provided tips on how to avoid them. FTA experts also fielded questions from representatives of various business sectors and listened to their opinions and suggestions for improving FTA services and procedures, which is a key objective of the FTA’s Customer Council initiative. The FTA reiterated its commitment to holding these meetings regularly in order to promote tax awareness across all business sectors and to provide them with the necessary information and support to overcome any challenges they may face.
The Customer Council initiative aims to align government services with customer needs, improve communication, and streamline the process for accessing services. It also seeks to identify innoVATive ways to enhance government services and establish effective and direct communication channels with customers from different segments, providing opportunities to present ideas and initiatives that serve them, as well as explore ways to improve services. Additionally, the initiative provides a platform to present key projects that were developed based on feedback and suggestions received during the Customer Council meetings.
