Etihad Airways, the UAE’s national carrier, has launched a new online chatbot feature to assist passengers with visa, ticket, and travel document requirements. This automated service provides the latest information to ensure travelers have all necessary documents before their journey.
How to Access the Chatbot
To use the chatbot, travelers need to visit etihad.com and navigate to the ‘Get In Touch’ section of the Help page. From there, they can select ‘Travel Guidelines and Transit Information’ from the chat menu. This feature simplifies the process of obtaining travel document information by guiding customers through a series of questions.
Assurance for Travelers
John Wright, Etihad’s Chief Operations and Guest Officer, emphasized the importance of this service, stating: “We know how important it is for our guests to feel assured that they have the right documents for their journey ahead of travel. This online feature is fed automatically by the very latest information supplied by IATA’s Timatic solution, which is the world-leader in providing real-time information on travel document requirements for international air travel, relied on by the travel industry and government authorities worldwide.”
Reducing Customer Service Workload
The automated feature helps reduce the time guests spend searching the internet or contacting customer service centers for travel documentation. Frederic Leger, IATA’s Senior Vice President Products and Services, added: “Helping guests prepare for their journey is a key element for a smooth travel experience and regulatory compliance. Etihad’s initiative to provide visa information via chatbot opens a further channel for passengers to check their travel requirements and supports the automation of the travel experience. IATA is proud to enable and assist this great initiative through its new Timatic AutoCheck.”
