The Ministry of Human Resources and Emiratization has launched a community participation track under the Zero Bureaucracy initiative, enabling the public to evaluate government procedures and services. The programme allows participants to assess how effectively services reduce bureaucracy and improve the customer journey, while feedback will be used to simplify processes and enhance service delivery.
Six segments invited to participate
Moreover, participation is open to six segments, including employers, employees, investors and entrepreneurs, individual customers, private sector institutions, and People of Determination. Participants are asked to share relevant experience through an electronic survey designed to capture opinions and practical observations. As a result, submissions will be reviewed to implement solutions that streamline procedures and improve service quality.
2025 focus areas under Zero Bureaucracy
Additionally, the second phase of the programme in 2025 prioritises stronger government data integration, the removal of duplicated procedures and requirements, and the expansion of proactive services. Therefore, these measures are intended to enhance workplace flexibility and support labour market competitiveness. The initiative is positioned not only as a service improvement effort but also as a broader cultural and organisational shift toward eliminating unnecessary bureaucracy.
Digital infrastructure and early outcomes
Meanwhile, the Ministry has strengthened its digital infrastructure and partnerships, migrating its data centre to FedNet and improving data integration with stakeholders. Consequently, processing times for many services have been reduced from days to minutes, with some procedures eliminated entirely. Since the start of 2025, approximately 13 million transactions have been completed using automation and artificial intelligence without human intervention, reinforcing labour market efficiency and supporting national competitiveness.
Furthermore, community participation aims to simplify procedures, reduce processing times, and eliminate at least 2,000 unnecessary requirements. The initiative aligns with wider government directives to cut processing times by 50% and deliver faster, more integrated public services, while encouraging society to contribute directly to shaping a more efficient government ecosystem.
