The UAE Ministry of Foreign Affairs (MoFA) has launched a new digital service for issuing “to whom it may concern” certificates, advancing the nation’s zero bureaucracy vision. The initiative reflects the government’s ongoing efforts to simplify procedures and accelerate service delivery.
Simple Process with Faster Turnaround
The new system allows Emiratis to complete the process online in three steps via MoFA’s website or mobile application. These certificates are often required for studying or receiving medical treatment abroad, and they can now be digitally attested without visiting UAE missions overseas.
To access the service, users log in with their UAE Pass, select the certificate type, and upload the necessary documents. After verification, a PDF copy of the attested certificate is sent to the applicant via email.
Omar Obaid AlHesan AlShamsi, Undersecretary of the Ministry of Foreign Affairs, said: “The new service integrates multiple processes into a unified, more flexible and efficient procedure, thereby reducing processing times and delivering high-quality services.” He noted that this development aligns with the second phase of the Government’s Zero Bureaucracy Programme.
Supporting the Zero Bureaucracy Strategy
Last year, UAE ministries and federal entities were directed to cut at least 2,000 procedures and halve processing times within one year. This policy aims to streamline government services and enhance efficiency nationwide.
Commenting on the broader strategy, Sheikh Mohammed bin Rashid Al Maktoum, Vice-President and Prime Minister of the UAE and Ruler of Dubai, said: “The elimination of government bureaucracy and the rapid delivery of services are the two pillars of our future strategy.”
