The General Authority for Islamic Affairs, Endowments, and Zakat in the UAE has revoked the licenses of four Haj operators and imposed fines on 19 other facilities for violating regulations. This significant announcement was made on Tuesday, following a series of complaints from pilgrims during the 2024 Haj season.
The Licensing Committee of the General Authority for Islamic Affairs, Endowments, and Zakat took these decisions based on the issues reported by the pilgrims. Complaints ranged from inadequate accommodation to insufficient transportation arrangements and subpar overall service quality. The Authority emphasized the necessity for Haj operators to strictly adhere to the contracts signed with pilgrims, ensuring that the quality of services promised is delivered. Any negligence in these aspects is seen as contradictory to the values and approach of the country, the Authority stated.
This move underscores the UAE’s commitment to maintaining high standards in the services provided to pilgrims. The Authority has reiterated that the welfare and satisfaction of pilgrims are of utmost importance and that any deviation from the agreed standards will not be tolerated. They highlighted that operators must uphold the principles of honesty, integrity, and excellence in all their dealings.
In addition to enforcing these standards, the UAE Authority has urged Haj operators to innovate and improve their services continually. This call to action is aimed at attracting more pilgrims to join the Haj and ensuring that their experience is as smooth and fulfilling as possible. The Authority suggested that operators should look into adopting new technologies, enhancing customer service, and providing better logistical support to meet the evolving needs of pilgrims.
The fines and license revocations serve as a stern reminder to all operators about the importance of compliance and quality service. The General Authority for Islamic Affairs, Endowments, and Zakat will continue to monitor the performance of Haj operators closely and take necessary actions to safeguard the interests of pilgrims.
This proactive approach by the UAE Authority reflects its dedication to ensuring that the spiritual journey of the Haj is conducted with the highest level of professionalism and care, thereby upholding the country’s reputation as a leader in providing exceptional services to pilgrims.