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Central Bank of the UAE released a notice on Monday instructing all banks and insurance firms to offer a six-month deferral on repayment of personal and car loan instalments for customers affected by recent adverse weather conditions. This deferral will be provided without any additional charges, interest, or increases to the principal loan amount.

Consumers in the UAE can now register complaints against banks and licensed insurance companies through Sanadak, the country’s inaugural ombudsman unit dedicated to resolving customer issues within the financial sector.