Paying Sharjah Electricity, Water, and Gas Authority (SEWA) bills will now be simpler and quicker for customers due to the launch of an updated version of the SEWA bill payment service via ‘Digital Sharjah’.
This initiative by the Sharjah Digital Department (SDD) reflects the department’s ongoing efforts to refine and enhance platform services, ensuring consistent efficiency and swift service delivery, SDD announced on Sunday.
“Through continuous improvements, SDD transforms the user experience, adding value and convenience with each update,” the department noted.
New Features
The updated service now includes a new, advanced user interface designed to enhance the user experience. Users can easily view the amounts due on their accounts, whether linked to their Emirates ID or added manually. Additionally, they can view current and previous bills as PDF documents, with up to 10 previous bills available, and easily lodge complaints or objections regarding those bills.
Regarding this development, Sheikh Saud bin Sultan Al Qasimi, Director General of the Sharjah Digital Department, emphasised the department’s commitment to providing comprehensive services through its digital platform, designed to meet user needs while ensuring the highest level of efficiency. This aims to make the digital experience more distinguished, convenient, and reliable for the community.
The Director General of SDD also highlighted that the development of the SEWA bill payment service was informed by user suggestions and feedback collected through various communication channels.
Educating Customers
Furthermore, the department regularly shares instructional videos in both Arabic and English on its social media accounts to guide users on the steps to follow for using its services on the platform.
SDD offers over 60 services from 19 government and private entities, covering essential sectors in the emirate. Users can choose from a variety of payment channels, including Apple Pay, Google Pay, Samsung Pay, direct debit cards, credit cards, and the Tahseel Digital Payment System. Additionally, the ability to download the platform’s mobile application on iOS and Android devices provides them with the flexibility to perform transactions easily and securely.
