The Ministry of Health and Prevention (MoHAP) has announced the successful redesign and restructuring of several core services, achieving a 50% reduction in their total number as part of the second phase of the “Zero Government Bureaucracy” initiative.
Introduced by the UAE Government, the initiative seeks to eliminate unnecessary administrative processes, aiming for faster, simpler, and more efficient services that improve quality of life and enhance institutional performance.
During this phase, the Ministry launched an initial package focused on licensing and accreditation services for healthcare professionals and facilities. This segment underwent a thorough redesign, reducing the services from 32 to 16.
This transformation has notably shortened processing times, increased operational effectiveness, and reinforced alignment with the initiative’s broader goals.
In the second phase, the Ministry adopted a customer-focused roadmap that prioritises user experience. Key measures include simplifying service procedures, reducing required documents, removing repetitive steps, and consolidating digital platforms to limit the number of smart applications used.
Efforts were also directed at reducing the time, cost, and effort for service users, while enhancing system integration with partner entities to support seamless data sharing and quicker service delivery.
To evaluate the effectiveness of these changes, MoHAP conducted surveys and user experience assessments, and acknowledged the contributions of internal teams and engaged service users whose forward-thinking ideas played a vital role in advancing service excellence.
