Emirates is opening a new City Check-in and Travel Store at ICD Brookfield Place in Dubai International Financial Centre (DIFC), allowing customers to conveniently book travel, check-in for flights, drop luggage, and shop for travel essentials in the heart of Dubai’s financial district.
The facility is equipped with self-check-in kiosks, Emirates agents, and a check-in robot assistant named Sara. Customers can drop off their luggage up to 24 hours before their flight and visit the store anytime from 8:00am to 10:00pm daily. The store opened on April 27.
The City Check-in and Travel Store at ICD Brookfield Place in Dubai International Financial Centre features a state-of-the-art facility with an innovative portable robotic check-in system named Sara, which can match faces with scanned passports, check passengers in, and guide them to the luggage drop area. The store has a stylish and spacious contemporary design with a 2.5 metre LCD screen displaying the latest destination content from Emirates, and an interactive touchscreen map, according to WAM.
Emirates passengers can book tickets, browse travel merchandise, and drop off their luggage, while paid valet parking and self-parking ensure a hassle-free check-in experience. The store also has dedicated travel consultants to assist passengers with purchasing tickets, managing bookings, selecting preferred seats, and arranging extra baggage if needed. Visitors can get expert advice and offers on trending destinations as well.
Passengers of Emirates with valid boarding passes who want to explore the area or relax before their flight can access certain lifestyle facilities for free at the well-known ICD Brookfield Place, as well as enjoy exclusive discounts and special offers at various restaurants, gyms, and luxury stores such as Josette, 1Rebel, Lulu and the Beanstalk, and Embody Fitness.
There is also a diverse range of services, shopping, world-class cuisine, and art galleries to discover around the DIFC, including the expansive promenade at DIFC’s Gate Avenue. Once it’s time to depart, passengers can easily get to the airport by taking a taxi, Emirates chauffeur service, or by walking for just 10 minutes to the Financial Centre Metro Station, which connects directly to the Airport Terminal 3 Metro Station.
Adel al Redha, Emirates’ Chief Operating Officer remarked: “Emirates City Check In is our latest addition to the Emirates travel experience, showing our commitment to providing customers with an array of check-in options. Our new location is the first ultra-convenient check in and baggage drop facility conveniently located in the DIFC area. People can avoid busy periods at the airport and minimise queuing.”
“We are pleased to collaborate with ICD Brookfield on this project and look forward to providing our customers with more technology-focused solutions in the future,” Al Redha added.
Rob Devereux, CEO of ICD Brookfield said: “We are thrilled to welcome Emirates City Check-In and Travel store to ICD Brookfield Place, further enhancing our ecosystem as an attractive destination for workers, visitors, and residents. This exciting new addition will bring the convenience of city check-in to the central business district, allowing Emirates passengers more time to go about their daily routine, spend productive time at work and enjoy the wonderful lifestyle Dubai has to offer.”
