The Roads and Transport Authority (RTA) of Dubai has revealed its Digital Strategy 2023-2030, featuring 82 projects and initiatives with a total investment of AED 1.6B ($436M).
The strategy aims to bolster RTA’s global leadership in digital transformation by optimising data usage and constructing a 100% agile and scalable digital infrastructure.
Key objectives include achieving 100% fintech-driven mobility, increasing digital service adoption to 95%, digitising RTA employees’ skill sets up to 100%, and developing 50 artificial intelligence use cases.
Mattar Al Tayer, RTA’s Director-General and Chairman of the Board of Directors, stated that RTA is steadily progressing in employing modern technologies and digital transformation projects guided by the visionary leadership of Sheikh Mohammed bin Rashid Al Maktoum.
These efforts aim to foster Dubai’s well-being, global competitiveness, and provide diverse service options for residents, positioning it as the best city for living, working, and visiting. These efforts also align with the directives of Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of Dubai Executive Council, in transforming Dubai into the smartest city globally.
RTA’s Comprehensive Digital Evolution: A Strategic Roadmap for Technological Advancements, Collaborative Excellence, and Measured Progress
Dedicated to continually enhancing service provision via digital platforms, RTA actively creates an environment conducive to leveraging the latest technologies, ensures streamlined service delivery, and takes proactive measures to meet contemporary demands for swift and precise service delivery.
In formulating RTA’s digital strategy, careful consideration was given to aligning it with the strategic directions of the emirate, RTA’s Strategic Plan 2024-2030, and Dubai Digital Strategy. The plan focuses on enhancing collaboration with partners, undertaking projects advocating emerging technologies, and optimising data investment.
Six key pillars structure the strategy: People Happiness, Quality Digital Services, Data Intelligence, Integrated Digital Operations, Excellence in Asset Management, and Innovation and Partnerships.
Implementation will occur over four phases spanning seven years, including a Preparatory Phase, First Phase, Second Phase, and Third Phase, each with specific project allocations, according to Arabian Business.
The updated strategy includes 12 metrics to measure effectiveness and progress, covering adoption rates of digital services, smart services happiness, compliance with governance frameworks, data products, cloud computing readiness, asset connectivity with the Internet of Things (IoT), data maturity, and digital services provision.
