Dubai Customs leads in global AI integration for customs operations by introducing the “Post Audit Robotic Process Automation (PCA-RPA)” project at GITEX Global.
This pioneering initiative seeks to transform customs auditing through AI-driven robots that mimic human intelligence.
These robots will automate audit decisions across various cases by extracting, categorizing, verifying, and identifying potential risks in shipment-related documents, according to WAM.
Enhancing Efficiency and Expanding Audit Coverage in Dubai Customs
The primary objective is to improve operational efficiency and significantly reduce traditional audit time. Dubai Customs aims to achieve 100% customs import data audit coverage, especially for high-value commodities, over the next five years.
Ahmed Mahboob Musabih, Director General of Dubai Customs and CEO of Ports, Customs, and Free Zone Corporation, emphasized the organization’s expertise in developing advanced digital programs, particularly in the field of artificial intelligence.
He underscored the alignment of this initiative with Dubai’s vision for the commercial sector and the broader economy. Furthermore, he reaffirmed Dubai Customs’ dedication to driving future customs sector transformations, leveraging their extensive experience in anticipating its evolving needs.
Leading the Customs Sector with Automation and AI for Improved Returns
Mansoor Al Malik, Executive Director for the Policies and Legislation Division at Dubai Customs, conveyed the organization’s aspiration to lead the customs sector through automation and AI, enabling faster, more accurate auditing processes with the ultimate goal of increasing returns.
Dubai Customs has adopted an ambitious strategic plan that focuses on stimulating the commercial sector by providing intelligent, advanced services, streamlining procedures, and introducing flexible customs policies to expedite operations, enhance the value of Dubai’s foreign trade, and make the sector more attractive to investors.
Farida Fadhil, Director of the Customs Audit Department, emphasized the significance of Dubai Customs’ innovative AI system, which is the first of its kind globally.
This groundbreaking system enables Dubai Customs to swiftly and comprehensively analyze customs data from importers and exporters, streamlining business operations, strengthening Dubai’s role in global trade, and enhancing the competitiveness of the local economy.
Import and export companies stand to benefit from faster and more efficient customs procedures, ultimately boosting business productivity.
