The Dubai Electricity and Water Authority (DEWA) announced that it facilitated more than 7.2 million digital transactions during the first half of 2025, reflecting the authority’s accelerating momentum toward comprehensive digital transformation.
Multi-Platform Digital Engagement
DEWA’s digital service channels saw widespread usage, with:
- 1.1 million transactions completed through its official website
- 2.6 million transactions via its smart application
- 3.5 million transactions executed through partner-supported platforms
These figures helped DEWA achieve an exceptional digital service adoption rate of 99.5%, positioning it among the region’s leading digital-first public service entities.
Strategic Collaborations and Integration Projects
By the end of June 2025, DEWA had also concluded over 100 digital integration projects with 65 government and private sector organisations, further streamlining services and boosting operational connectivity.
Commitment to Innovation and Sustainability
Saeed Mohammed Al Tayer, Managing Director and CEO of DEWA, emphasised the utility’s forward-looking approach:
“We continue our tireless efforts to enhance the quality of digital life and accelerate the digital transformation process in DEWA and the Emirate of Dubai. We are keen to advance our leadership in employing AI innovation and the latest technologies to provide more efficient, effective and quality services, and to develop innovative digital solutions that enhance the experience and happiness of stakeholders, helping to reduce their carbon footprint and supporting sustainability efforts.”
He further noted that DEWA’s efforts are aligned with Dubai’s broader ambition to become a global hub for digital innovation:
“At DEWA, we have a secure and advanced digital infrastructure that keeps pace with our ambitions for digital transformation and our efforts to make Dubai a global centre for innovation and technology. We adopt the ‘Services 360’ policy in all our services to reduce procedures, achieve zero bureaucracy and help to establish a leading global system in government work.”
DEWA’s H1 2025 performance reinforces its leadership in smart utility services and affirms its role in Dubai’s broader smart city and sustainability objectives.
