The General Administration of Abu Dhabi Customs has reported a 27 percent rise in digital customs transactions across Abu Dhabi’s border points during the first half of 2024, compared to the same period in 2023. Proactive and automated transactions experienced a significant 28 percent increase, making up a substantial portion of total customs transactions in the first half of 2024 versus the same period in 2023.
Abu Dhabi Customs offers various services to its customers, including a proactive insurance refund service, truck transit permits, entry and exit permits for goods at customs centres, and customs certificates for vehicles. Additionally, entry and exit customs certificates are automatically issued when customers prepare their customs declarations. Customs declarations saw a 2 percent increase in the first half of 2024, with pre-arrival customs clearance transactions accounting for 71 percent of the total customs clearance transactions across various customs ports in the emirate, achieving growth of up to 46 percent compared to the same period in 2023.
The time taken for customs clearance transactions in the first half of 2024 averaged 13.86 minutes compared to 15.47 minutes during the same period in 2023. Abu Dhabi Customs services achieved a 94 percent score in the Customer Satisfaction Index via the Abu Dhabi Digital Government Services Platform “TAMM”. Abu Dhabi Customs continues to work with strategic partners to implement initiatives and projects that utilise advanced technologies and smart systems, aiming to reach the highest global standards in customs clearance time and supporting the emirate’s economic goals and future vision for trade facilitation.
Rashid Lahej Al Mansoori, Director General of Abu Dhabi Customs, stated, “The continuous growth rates reflect the level of maturity we have reached in digital transformation at Abu Dhabi Customs. This progress is evident in our use of modern technology and artificial intelligence tools, providing innovative solutions, continually developing services, and enhancing the customer experience within the customs system in accordance with the Abu Dhabi Programme for Effortless Customer Experience. These efforts involve implementing the best global practices and leading international standards, adapting to changes, addressing needs, and anticipating future visions for customs work. All of this aligns with our strategic direction and vision to become a world-class customs authority.”
