The Customer Satisfaction Survey (CSS) conducted in the first half of 2022 revealed an exceptional satisfaction rating of 93 percent for the Emirates Institute for Banking and Financial Studies (EIBFS), a regional leader in banking and finance education and training.
All programs and courses received a high rating in the customer satisfaction survey, conducted by Ipsos, in which the participants evaluated the programs from excellent to very good.
A total of 390 programs were delivered by EIBFS, during the six-month period, to around 10,000 professionals working in the banking and financial sector, which included a mix of courses from the Banking Annual Training Programme, Insurance Annual Training Programme, learning pathways, privately held programs, and professional specialised certifications.
About 3,200 UAE Nationals enrolled with the EIBFS programs from January to June 2022 and successfully completed their training marking 32 percent of the total participation.
Commenting on this milestone, Jamal Al Jassmi, General Manager of EIBFS, said, “We are pleased to witness the high satisfaction rates and the heavy demand for our professional training which reinforces EIBFS’s position as one of the key banking and finance sector educational institutions in the region. Every year, we curate our training programs based on the current needs of regional and global markets. This approach has worked well for us and has helped us in our quest to support the professional growth of individuals working in the banking and finance sector.”
“We have seen a significant increase in the number of Emirati participants, which is in line with our commitment to support the UAE government’s Emiratisation efforts and the vision of the country’s leadership to enhance the professional abilities and qualifications of the national cadres to achieve a balance between the public and private sectors,” he added.
The EIBFS Annual Training Plan has been designed to act as a skills map for financial and banking professionals to deepen specialist skillsets to serve the UAE’s growing banking ecosystem better. The plan features a range of international certificates, professional certificates, Insight e-learning, and learning bundles. Trainees can opt for full-fledged courses, micro-learning modules, or self-paced learning options.
EIBFS has also partnered with leading institutes and universities of the world, including the University of Oxford, Chartered Banker, UAE Human Resources Authority, UAE Ministry of Education and Chartered Insurance Institute to bring and offer the best programmes and courses in banking and finance.
By offering top-notch education and training programmes for the banking and finance industry over the years, EIBFS has been able to carve out a niche for itself in the area. Over the past 38 years, it has trained roughly 300,000 banking professionals. The institute trained 32,317 professionals in 2021, of which 36% were Emirati bankers, helping the UAE’s objective to boost the proportion of Emiratis in the labour force.
