A new instant, fully digital home loan pre-approval service has been introduced to simplify and accelerate the mortgage process for homebuyers in the UAE. Moreover, the offering allows eligible expatriate residents to obtain a verified assessment of borrowing capacity before committing to a property purchase.
The browser-based service is accessible online and is currently available to salaried expatriates earning at least Dh15,000 per month. Additionally, financial information is validated at an early stage, giving applicants clearer visibility on budget limits and reducing uncertainty during the initial phases of home buying.
As a result, users can submit applications at any time and receive a verified pre-approval letter on the same day. However, the platform also allows applicants to start, pause and resume submissions, supporting flexibility as expectations for speed and transparency rise in the property market.
Fully digital home loan pre-approval for expatriates
The service covers salaried expatriates purchasing property in Dubai and Abu Dhabi. Furthermore, the digital journey includes income assessment, consent-based verification, identity authentication and liability evaluation through automated processes.
“By launching the UAE’s first fully digital home loan pre-approval, Mashreq has set a new standard that empowers customers with clarity, confidence, and control,” said Srinivasan Padmanabhan, head of mortgages at Mashreq. He added that certainty at the beginning of the buying journey has become critical as customers increasingly prioritise efficiency and transparency.
Therefore, the pre-approval process aims to remove early-stage friction. Additionally, reduced documentation requirements contribute to shorter processing times and improved user experience.
Digital mortgage services support property market efficiency
The launch forms part of a broader digital strategy focused on direct-to-customer channels. Consequently, turnaround times and operational complexity are reduced through automation and streamlined workflows.
The service reflects growing demand for technology-led mortgage solutions in the UAE. Moreover, it aligns with wider efforts to modernise financial services as property transactions become more data-driven.
Roadmap for digital home loan solutions
Future upgrades are already planned. Additionally, upcoming phases will include support for other customer segments, assisted application channels, property valuation, final approval stages and loan disbursement.
As a result, the digital home loan pre-approval model is expected to evolve into an end-to-end mortgage journey. Therefore, it positions digital lending as a core component of the UAE’s rapidly developing real estate financing landscape.
